Refunds and purchase support

Before checkout is enabled, no payment is collected. The proposed launch policy below applies only when a purchase is available.

For a purchase, contact us within 7 days if you would like to request a refund, or use the request form under My purchases. This voluntary request window does not reduce statutory consumer rights or rights provided by Creem. We prioritize duplicate charges, non-delivery and material technical defects.

Refund requests are reviewed by the operator and processed through Creem. Successful full refunds remove online access supplied by that order; other valid purchases remain. Downloaded files cannot be recalled. Partial refunds and disputes are reviewed individually.

Depending on your location and the classification of the digital service, additional cancellation or remedy rights can apply. Any immediate-delivery consent and acknowledgment required at checkout must be obtained separately; this page alone does not waive withdrawal rights.

Support: lorerill_service@yeah.net. Include the order number and a description of the issue. Financial refunds are never sent by private transfer outside Creem.